Ticket Based Helpdesk Software for UAE Businesses
ERP Development Company from India is now Providing Low Cost, Highly Scalable, Customized and Cloud Based Helpdesk Software Solutions
Get Customized Ticket Based Helpdesk System for Your Clients
Ticket Based Helpdesk Software Features
Ticket Management
Centralized system for creating, tracking, prioritizing, assigning, and resolving support tickets.
Ticket Submission Channels
Multiple channels for customers to submit tickets, including email, web forms, live chat, social media, and phone calls.
Ticket Routing
Rules-based or AI-powered automation to route tickets to the appropriate support agents or teams based on factors such as type, category, priority, or expertise.
Ticket Status Tracking
Visibility into the status of each ticket, including open, pending, in progress, on hold, and resolved, to provide real-time updates to customers and internal stakeholders.
Customizable Ticket Fields
Ability to customize ticket forms and fields to capture relevant information such as customer details, issue description, category, severity, and attachments.
Knowledge Base Integration
Integration with a knowledge base or self-service portal to provide customers with relevant articles, FAQs, tutorials, and troubleshooting guides to help them resolve issues independently.
Ticket Prioritization
Tools for prioritizing tickets based on factors such as urgency, impact on the customer, SLA agreements, or customer segmentation.
Collaborative Ticket Resolution
Collaboration features that enable support agents to communicate internally, share information, assign tasks, and work together to resolve complex issues.
Customer Communication Tools
Email notifications, automated responses, and canned responses to keep customers informed about the status of their tickets and provide updates on resolutions.
Ticket Escalation
Escalation workflows to escalate tickets to higher-level support agents or management for further investigation or resolution when necessary.
Reporting and Analytics
Reporting tools to track key performance metrics such as ticket volume, response times, resolution times, customer satisfaction scores, and agent productivity.
Integration with CRM and other Systems
Integration with Customer Relationship Management (CRM) software, helpdesk tools, communication channels, and other systems to synchronize customer data and provide a unified view of customer interactions.
Our Plans
Helpdesk Software
Lite PlanHelpdesk Software
Standard PlanHelpdesk Software
Advance - CustomizedWhy Choose Us?
- On Time Delivery
- Transparent Approach
- On Service Level Agreement
- Easy Payment Option
- Client Satisfaction
- Quality Assuarance
- Process Automation
- User Experience (UX)
- Creative User Interface Design
- Technology Upgrades
At Fouses, we craft innovative solutions tailored to your unique needs. With a seasoned team of developers, designers, and engineers, we specialize in delivering top-notch ERP development services. From initial concept to final product, we work closely with you to ensure your vision becomes reality. Our agile approach ensures flexibility and transparency throughout the development process, guaranteeing on-time delivery and superior quality. Whether it’s web, mobile, or enterprise solutions, we’re committed to exceeding your expectations. Trust Fouses for reliable, scalable, and cutting-edge ERP solutions that propel your business forward in today’s dynamic digital landscape.
Technologies We Work
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