Ticket Based Helpdesk Software for UAE Businesses

ERP Development Company from India is now Providing Low Cost, Highly Scalable, Customized and Cloud Based Helpdesk Software Solutions

Get Customized Ticket Based Helpdesk System for Your Clients

Ticket Based Helpdesk Software Features

Ticket Management

Centralized system for creating, tracking, prioritizing, assigning, and resolving support tickets.

Ticket Submission Channels

Multiple channels for customers to submit tickets, including email, web forms, live chat, social media, and phone calls.

Ticket Routing

Rules-based or AI-powered automation to route tickets to the appropriate support agents or teams based on factors such as type, category, priority, or expertise.

Ticket Status Tracking

Visibility into the status of each ticket, including open, pending, in progress, on hold, and resolved, to provide real-time updates to customers and internal stakeholders.

Customizable Ticket Fields

Ability to customize ticket forms and fields to capture relevant information such as customer details, issue description, category, severity, and attachments.

Knowledge Base Integration

Integration with a knowledge base or self-service portal to provide customers with relevant articles, FAQs, tutorials, and troubleshooting guides to help them resolve issues independently.

Ticket Prioritization

Tools for prioritizing tickets based on factors such as urgency, impact on the customer, SLA agreements, or customer segmentation.

Collaborative Ticket Resolution

Collaboration features that enable support agents to communicate internally, share information, assign tasks, and work together to resolve complex issues.

Customer Communication Tools

Email notifications, automated responses, and canned responses to keep customers informed about the status of their tickets and provide updates on resolutions.

Ticket Escalation

Escalation workflows to escalate tickets to higher-level support agents or management for further investigation or resolution when necessary.

Reporting and Analytics

Reporting tools to track key performance metrics such as ticket volume, response times, resolution times, customer satisfaction scores, and agent productivity.

Integration with CRM and other Systems

Integration with Customer Relationship Management (CRM) software, helpdesk tools, communication channels, and other systems to synchronize customer data and provide a unified view of customer interactions.

Our Plans

Helpdesk Software

Lite Plan
Web Software
Mobile App
Multiple Departments
Ticket Priorities
Email Notifications
Ticket Actions
Ticket Auto close
Multiple Agents
Ticket Overdue
Ticket History
External Integration
365 Days Warranty

Helpdesk Software

Standard Plan
Web Software
Mobile App
All Lite Plan Features
Internal Email
Private Note
Ticket Merge
Email Piping
Time Tracking
Official Email Host Setup (Limited)
Customization (Limited)
External Integration
365 Days Warranty

Helpdesk Software

Advance - Customized
Web Software
Mobile Apps (Android & IOS)
All Standard Features
Multi User System
AI Based Ticket Transfer
Internal Chat & Email
Paid Support
Invoices & Billing
Feedbacks & Ratings
Advance Reportings
Customizable (As Per Business Needs)
External Integration
365 Days Warranty

Why Choose Us?

At Fouses, we craft innovative solutions tailored to your unique needs. With a seasoned team of developers, designers, and engineers, we specialize in delivering top-notch ERP development services. From initial concept to final product, we work closely with you to ensure your vision becomes reality. Our agile approach ensures flexibility and transparency throughout the development process, guaranteeing on-time delivery and superior quality. Whether it’s web, mobile, or enterprise solutions, we’re committed to exceeding your expectations. Trust Fouses for reliable, scalable, and cutting-edge ERP solutions that propel your business forward in today’s dynamic digital landscape.

Technologies We Work

Our Proud ERP Numbers

ERP Developed
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Under Development
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Process Automated
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API's Developed
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